eppie.ai

Privacy Policy

Last updated: February 21, 2026

Eppie AI ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use the Eppie AI platform, website, and services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign in through a third-party provider (e.g., Google), we receive your name and email from that provider.

Profile and Memory Information

To personalize calls, you provide information about your Loved One, including their name, stories, memories, family members' names, hobbies, and preferences. This information is submitted voluntarily by you and is used solely to power the companion call experience.

Usage and Device Information

We automatically collect certain technical information when you use the Service, including your IP address, browser type, device type, operating system, pages visited, and timestamps. This data helps us maintain and improve the Service.

Call Metadata

We may collect basic call metadata such as call timestamps, duration, and completion status. This is used to provide call summaries and service analytics.

Information We Do NOT Collect

We do not record, store, or retain call audio, voice recordings, or call transcripts. Calls are processed in real-time by our AI systems and are not saved after the call ends. We do not collect voice biometric data. We do not collect financial information directly — payment processing is handled by third-party providers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, personalize, and improve the companion call service.
  • Manage your account and authenticate your identity.
  • Generate AI-powered call content based on your memory profiles.
  • Provide call summaries and insights to account holders.
  • Communicate with you about your account, updates, and support.
  • Monitor and improve the performance, security, and reliability of the Service.
  • Comply with legal obligations.

We do not use your personal information to train AI models. We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

  • Service providers — Third-party providers that help us deliver the Service, including cloud hosting, AI/language model providers, telephony services, and payment processors. These providers are bound by contractual obligations to protect your data.
  • Legal requirements — When required by law, regulation, legal process, or governmental request.
  • Business transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties.

4. AI and Automated Processing

The Service uses artificial intelligence to generate personalized call conversations. When a call is placed, information from your memory profile is processed by our AI systems to generate real-time conversation content. This processing occurs in real-time and call content is not stored after the call concludes.

Our AI providers may process data in accordance with their own privacy policies. We select providers that offer appropriate data protection commitments.

5. Cookies and Tracking

We use essential cookies to keep you signed in and maintain your session. We may also use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

6. Data Retention

We retain your information as follows:

  • Account information — Retained for as long as your account is active, plus 30 days after deletion to allow for account recovery.
  • Memory profiles — Retained for as long as your account is active and deleted within 30 days of account closure.
  • Call metadata — Retained for up to 12 months for service analytics, then automatically deleted.
  • Call audio — Not retained. Calls are processed in real-time and no recordings are stored.
  • Usage data — Retained in aggregated, anonymized form for up to 24 months.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/HTTPS), access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect about you and how it is used.
  • Request deletion of your personal information.
  • Request correction of inaccurate personal information.
  • Opt out of the sale or sharing of your personal information (we do not sell your data).
  • Not be discriminated against for exercising your privacy rights.

European Residents (GDPR)

If you are located in the European Economic Area, you have the right to:

  • Access your personal data.
  • Rectify inaccurate personal data.
  • Request erasure of your personal data.
  • Restrict or object to processing of your personal data.
  • Data portability.
  • Withdraw consent at any time where processing is based on consent.

Exercising Your Rights

To exercise any of these rights, contact us at support@eppie.ai. We will respond to your request within 30 days (or 45 days for CCPA requests, with notice of extension if needed).

9. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will promptly delete it.

10. International Data Transfers

Your information may be processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for cross-border transfers, including standard contractual clauses where required.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. The "Last updated" date at the top of this page indicates when this policy was last revised.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

See also our Terms of Service.